After visible or suspected damage, close the evidence chain immediately. Photograph the packaging, goods, loading unit, securing arrangements, labels and condition at delivery. Record date, time, place, persons present and the damage observed. A reservation in the consignment note should be specific enough to link the statement to the goods and damage.
Keep the sales contract with its Incoterms rule, order confirmation, shipping confirmation, consignment note, handover and delivery records, photographs, weighing or temperature records, and communications with seller, buyer, forwarder and carrier. An invoice or delivery note may support the handover but does not necessarily prove the condition at the relevant point.
Assign every document to one consignment reference. Record whether the rule describes carriage to a destination or identifies the place of risk transfer. Then establish whether the goods were handed to the carrier, accepted, transhipped or delivered. These facts may be more important for liability than the abbreviation alone.
The cargo damage documentation checklist supports the first steps. If documents are missing or inconsistent, see also the page on consignment notes and documentation.