Prepare a chronology covering takeover, agreed delivery period, loss report, settlement, payment, written notice request, confirmation, recovery, notice and receipt. Link every entry to an original document or a reliable technical record.
Add the consignment note, authority documents, correspondence, storage location, condition of the goods and the repayment calculation. Preserve original electronic messages, attachments and delivery or access records without overwriting them.
Record whether the goods were changed, repaired, repacked or carried onward after recovery. The condition at recovery matters to the decision on return and value just as much as the original loss record.